Shipping policy

Shipping

Shipping costs are at the customer's expense. Costs are based on the size, weight and/or price of your order. Oversized, heavy or potentially dangerous goods such as fluids may have additional shipping costs. This charge may not be calculated until the order is being prepared. In which case, a member of our team will contact you to outline additional charge. At this time, you may cancel your order. 

Not all items are included in our free shipping over $150 in BC, SK & AB offer. This includes fluids, and items we deem heavy, or oversized at our discretion. These items may show a courier shipping rate, or may only be available for in-store pick up. We reserve the right to exclude items from our free shipping offer on orders over $150 in BC, SK & AB for any reason.

Entire orders will be shipped together if possible, unless other arrangements have been made.

The expedited shipping rates displayed on our site do not guarantee the carrier selected will be used. For example, if FedEx Ground is chosen, we may choose to use a similar carrier, such as Canpar that offers an equal or quicker shipping time.

We use Canada Post, Canpar Ground, FedEx, UPS, Purolator, One-Transport, Day & Ross and many other carriers.

We are not responsible for loss or shipping damage once your order has been picked up from our store; be it directly by you or the shipping company. Should you have any concerns regarding the condition of your order upon arrival, please contact us within 3 days at maximum at onlinestoresupport@ralphsmotorsports.com so we can start a claim with the shipping company on your behalf.

Handling Time

Please note that not all items shown on Motorsportsgear.ca are in stock at our shop, but are available with our suppliers. Please allow 5-7 business days for processing in addition to shipping times . Please find our business hours below. Note that we are closed Friday-Monday on most holiday long weekends.

Tues,Wed,Thurs, Fri: 9:00AM-5:00PM MST
Sat: 10:00AM-4:00PM MST
Sun: CLOSED
Mon: CLOSED

If a product is needed by a certain date, please ensure the shipping method chosen allows sufficient time for arrival including handling time. 

Backorders

If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date will be notified via email and given a cancellation option.