Shipping, Return & Exchange Policies

Thanks for shopping with Motorsportsgear.ca!

Please note that due to the on-going Covid-19 pandemic, no carriers are guaranteeing delivery times. This includes shipping on items from our suppliers to our warehouse. We thank you for your understanding.

Shipping

Shipping costs are at the customer's expense. Costs are based on the size, weight and/or price of your order. Oversized, heavy or dangerous goods may have additional shipping costs. This charge may not be calculated until the order is being prepared. In which case, a member of our team will contact you to outline additional charge. At this time, you may cancel your order. 

Not all items are included in our free shipping over $150 in BC, SK & AB offer. This includes fluids, and items we deem heavy, or oversized at our discretion. These items may show a courier shipping rate, or may only be available for in-store pick up. We reserve the right to exclude items from our free shipping offer on orders over $150 in BC, SK & AB for any reason.

Entire orders will be shipped together if possible, unless other arrangements have been made.

We are not responsible for loss or shipping damage once your order has been picked up from our store; be it directly by you or the shipping company. Should you have any concerns regarding the condition of your order upon arrival, please contact us immediately, or at maximum within 3 days, at onlinestoresupport@ralphsmotorsports.com so we can start a claim with the shipping company on your behalf.

Handling Time

Please note that not all items shown on Motorsportsgear.ca are in stock. Please allow 1-3 business days in addition to shipping times for in-stock products, and 5-14 business days in addition to shipping times for products not in stock. Please find our business hours below. Note that we are closed Friday-Monday on most holiday long weekends.

Tues,Wed,Fri: 9:00AM-5:00PM MST
Thurs: 9:00AM-7:00PM MST
Sat: 10:00AM-4:00PM MST
Sun: CLOSED
Mon: CLOSED

If a product is needed by a certain date, please ensure the shipping method chosen allows sufficient time for arrival including handling time. 

Returns & Exchanges

All returns must be postmarked no later than 15 days from the original customer shipment date. Returns and exchanges must be in new condition, with tags attached and must include all instructions and packaging material. Customer pays all return shipping charges. Please include a copy of your invoice or packing slip with your return. 

Original shipping charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee where applicable. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. 

Incorrect item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Helmets are non-refundable. All avalanche safety equipment is non-refundable. All air shocks are non-refundable. All fluids are non refundable.

Backorders

If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date will be notified via email and given a cancellation option. 

Product Descriptions & Inventories

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices, inventory levels and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.

Product Warranties

Please contact onlinestoresupport@ralphsmotorsports.com or 1-877-972-5747 for instructions on warranty claims for all products.